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We welcome all feedback and questions and Our Customer Service Center is available 24/7. Our response time is usually within six hours. We can be reached in either English or your native language by email if supported. You can also check out our FAQ, Policies, and Terms for answers to the most frequently asked questions.
Please email the Customer Service Center if you have any questions about the services we provide. If you have submitted an application already, please include information such the name of the traveler and the email address in order to assist us in locating your purchase. If you have submitted multiple applications, we ask you to provide the information above for each of the travelers/applicants.
Our Billing Department can assist you with inquiries regarding cancellations or payments. In your email, please include information such as the full name of the traveler, their email address, and date of purchase. Please include the same information for all applicants if more applications are submitted. If you contact your bank or credit card company, you have to take into account further delays. All payment-related issues are handled by our Billing Department and we will respond within 1 business day at the earliest.
Please call us at +44.2038854807 to receive immediate direct assistance. Long-distance charges apply.
A cookie is a text file that a website saves on the computer of a user after the user visits the site. The cookie is saved by the user’s browser at a cookie-specific location.
A cookie is a file that stores information about a user’s visit to a website. Based on the user’s behaviors at the site, this information may include the user’s preferences for web site appearance and behavior. Cookies can also keep track of how many people visit each page on a website.
• Session cookies are only stored for the length of the user’s visit to the website. It records the user’s actions during the visit and then deletes it.
• Persistent cookies have an expiration date or lifespan that is kept as part of the cookie data. It expires when that date is reached or when the lifespan is completed. Persistent cookies can be used to save user login credentials (to keep the user logged in on subsequent visits) and to provide information about the user’s browsing activities to the website or advertising.
To learn more about cookies, go to http://allaboutcookies.org.
A cookie holds information such as the user’s preferences for how the site is shown, the language in which the user wishes the site to be displayed, specific pages visited by the user, and the country from which the user is visiting the site.
This information is used to allow the site to work and show based on the user’s preferences each time the user visits the site.
Storing such data in a cookie allows the site to operate in accordance with the user’s preferences without forcing the user to re-enter such data for each visit.
This site also collects statistical data in order to better understand how users use the site and to improve the site’s quality. This data comprises the number of people who execute specific actions, which page elements are clicked on, how frequently they are clicked on, and how long users spend on each page. Cookies also allow you to know when a page or a page element is not functioning properly.
There may be situations when a visitor refuses to allow cookies. This can happen, for example, if the visitor is using a public computer (at a library, school or Internet cafe), or if the computer is generally untrustworthy or does not provide security control. Most browsers can be configured to not save cookies. When a user does this, web sites may not function as intended, and the user will be needed to submit basic information for each visit. If a computer is secure and trustworthy (for example, a personal laptop or a home desktop system), it is best to accept cookies in order for the site to function properly and deliver a high-quality user experience. Visitors can reject cookie consent at any time by exiting our website and deleting the cookies from their browser.
The General Data Protection Regulation (GDPR) is a regulatory framework for personal data processing in the European Union (EU) and the European Economic Area (EEA).
The European Parliament and Council implemented the rule (EU 2016/79) on April 27, 2016.
The GDPR’s key goals are to 1) provide EU residents more control over data provided to firms and 2) provide companies with a framework to follow when processing data from EU residents.
Governments outside the EU/EEA have various rules on the processing of personal data.
Some regulatory systems are comparable to the GDPR, while others are significantly more constrained.
Global corporations often adhere to the GDPR framework, which is regarded as a leading standard for data processing.
The internet is made up of millions of websites, each of which requires certain data to be placed on the computers of visitors.
This website does not require any traceable data to be saved on the computers of visitors in order to work properly.
We do not keep any personally identifiable information for any reason.
This website is designed for visitors who are at least 18 years old.
If you have any queries about GDPR or privacy, please contact the Data Protection Officer at any time: [email protected]
This website is run by a private company that is not affiliated with any government.
The services and information provided are intended to assist tourists in applying for a travel authorization (ESTA) to enter the United States and sale of eBooks about various immigration visas.
An e-Visa, or electronic travel authorization, is another name for a travel authorization.
This policy will be updated and reviewed on a regular basis to reflect the most recent changes in how we collect and process data.
When browsing our website, we encourage all visitors to review our policies.
We only gather information that has been willingly supplied to us via email or the application service provided on this website.
By contacting us or purchasing our application service, you agree to the processing of your data.
When you send an email or make a purchase, you are giving us permission to process your data in order to respond and complete the service you are requesting.
Your information will only be used for the purpose submitted: to review and process the application.
Unless otherwise compelled by law, our organization will not use the data collected for any other reason.
When your information is no longer required to deliver exceptional customer service, it will be erased from our database.
The goal of this Data Retention Policy is to explain what data we collect, how long we keep it, and then delete it.
To analyze and approve US travel authorizations, our company requires specific information from all customers.
Travel itinerary, employment information, name, address, and payment details are examples of data that must be provided.
We cannot process any travel authorizations unless all mandatory fields are completed.
We only retain data for as long as it is required to deliver exceptional customer service and complete the ESTA application service.
When emails and programs are no longer required, they are permanently erased.
For privacy reasons, data is never shared with any other marketing company.
By contacting our customer service department at [email protected], you may request in writing that we remove personal information supplied to us as part of the application.
Your email and name will be verified against the data held upon receipt of a removal request.
Personal information will be erased after authenticating your identity or that of persons you request removal on behalf of.
Once the deletion is complete, you will receive a response.
Your personal information is submitted to the US government’s computerized system for travel permission in order for us to provide the services offered on this website.
We do not share your information with any other organization or person unless legally obliged to do so by subpoena or court order.
We give links to external websites to provide further industry knowledge and to introduce websites that may be of interest.
We do not condone or promote the material, services, or products offered by the websites to which we provide links.
If you choose to follow the external links, we cannot be held liable for how you use such sites or the content they contain.
We strongly advise you to read the terms and conditions of any third-party provider’s website completely.
We have no control over the information you freely send to such links.
We make every effort, however, to ensure that the websites do not violate any legal restrictions.
Visitors may come at our website through links provided by third parties that are not under our control.
It is not practicable or appropriate to expect us to conduct continuous or permanent reviews of the status of other websites.
We are not responsible for how other websites are using their content.
We encourage that all visitors thoroughly read any website’s policies before continuing to browse or purchasing a service/product.
To maintain the maximum level of security for data transfer through our website, we only utilize HTTP over SSL (Secure Socket Layer / HTTPS).
SSL enables visitors to enter personal information and make credit card payments in a secure manner.
If you come across a website that only shows HTTP rather than HTTPS in the URL bar of your browser, we highly advise you not to enter any credit card or personal information.
We follow the European Parliament and Council Directive 2002/58/EC of July 12, 2002, and the General Data Protection Regulation (GDPR) (EU) 2016/679, which describe the requirements for enterprises regarding customer privacy protection and the method in which all personal data is processed.
All visitors are encouraged to review our policies on a regular basis for changes.
The date of the most recent change will be displayed in the corner of this page.
You automatically agree to the Terms & Conditions outlined below by using our website. Please carefully read the following before continuing to use our website.
For clarity, the following phrases and concepts are defined as shown below when used in the context of our Terms and Conditions:
We allow you, the user, restricted access as long as the following conditions are met:
The site and its content, as well as any automated caching by your browser, are exclusively for personal use. None of the site or its material is used for commercial reasons.
The site is not altered unless such changes are explicitly authorized in writing.
Without the written consent of the company, none of the logos, graphics, or material on this website may be utilized.
There is no framing, embedding, or other technology used on the site, its elements, or pages.
Without the written consent of the company, no meta tags or hidden language may be used in any other website or page that uses our trademark or name.
External connections to our home page are authorized providing the link in no way reflects the firm or site and is not regarded to be disparaging or offensive
No site content is copied by hand or automatically (including robots or data mining) and distributed to other organizations, enterprises, or commercial operations.
Any rights or restrictions mentioned above apply to all content and elements of this site and are subject to revocation at any time.
It is the sole duty of each tourist to determine whether a visa is required for entry into another nation before departing.
You may be eligible to apply for a US travel permission (ESTA – Electronic System for Travel Authorization) when visiting the United States, depending on your nationality and personal background.
To acquire an ESTA, you must supply information about yourself, your passport, and the reason for your visit.
Our website contains online application forms that include all of the questions you will need to answer in order to submit an ESTA application for review and processing.
Our unique service includes evaluating the answers you supply, as well as your information, before processing and submitting the application on your behalf.
We will notify you through email if we require any additional information or detect anything that may endanger your application.
Please keep in mind that any information verification will cause a delay in the processing period.
We submit your application to the US government agency for approval once we have determined that the information you have supplied is correct and accurate to the best of our knowledge.
If your application cannot be processed for any reason, we will notify you and return your deposit in full.
We may alter the addresses given as part of our service to match an international standardized address format required by the US government.
The addresses changed on the ESTA may be displayed under CONTACT INFORMATION, TRAVEL INFORMATION, and EMPLOYMENT INFORMATION.
We’ll also use a confirmed email address to submit your application to the US government portal, which you can change at any time.
It may take up to 72 hours to obtain a response to your ESTA application. If your ESTA application is approved, it will be delivered to your email in PDF format.
By completing your application, you are agreeing to these terms.
However, we recommend that all travelers begin the ESTA application procedure as soon as possible, and at least 7 days before their trip, to allow for any unexpected delays or complications.
Within 24-72 hours of receiving approval for your travel authorization, we will send it to you electronically in PDF format through email. As we will send your travel authorization to this email address, it is crucial to make sure it is current and accurate when providing it throughout the application process.
Please check your spam or junk folder in case your travel authorization was filtered there if it does not arrive within the anticipated time. If you’re still having trouble finding your travel authorization, please get in touch with our customer service department for support.
Please be aware that we cannot be held liable for any delays or problems with the delivery of your travel authorization that are brought on by events outside of our control, such as interruptions in email service or technological issues. We will try our utmost to help you sort out any problems and make sure you get your travel authorisation as promptly as possible.
We provide electronic travel authorization application processing and review for travels to the United States.
Please keep in mind that our firm and website are independently owned and maintained. They have no ties to any government department, agency, or bureau.
Several fields must be completed during the online application procedure in order to submit a complete travel authorization (ESTA) application for evaluation and processing.
All visitors to our website have the option of submitting their applications directly to the official government portal without using our services.
The current application fee for a US travel permission is USD $ 21.00, which is charged directly by the US government and included in our review and processing service.
You warrant that you are over the age of 16 or have parental/guardian consent to submit the application on our website by supplying us with your data to complete our service.
Any traveler is solely responsible for meeting all regulations related to their visit to a foreign nation.
When submitting your travel authorization (ESTA) application, you must answer all questions honestly and completely.
If any of your information is wrong, you may be denied boarding on a flight or vessel, or you may be denied entry into your planned destination country.
In this case, our organization is not liable for any additional expenditures or difficulties.
There is no charge to view our products/services or ask questions on our website. However, we do charge for application verification, processing, and review.
We will fully explain the service cost and total pricing before you begin an ESTA application.
Individual travel authorisation (ESTA) applications are charged USD $ 115.00 apiece, which includes the USD $ 21.00 US government obligatory fee.
We charge a service fee of USD $ 39.00 for confirming and reviewing existing travel authorizations. There are no further fees charged.
You agree to the fee charged by our company by completing the steps and clicking the payment button. Only credit or debit cards are accepted for payment. Visa and MasterCard are among the major credit cards accepted.
Your card data is only used to complete the purchase, and will never be shared with anyone else for any reason.
The fee for the service or product will be in US dollars ($). Cards in non-USD currencies will have our charge converted using the bank’s exchange rate.
Additional fees or card-use charges imposed by the card provider may also apply to the transaction. We have no control over such additional charges.
We recognize as an e-commerce business that the security of our customers’ card information is extremely important. We have put in place strong safeguards to ensure that your data is protected and encrypted using the most recent technology since we take this obligation very seriously.
On our PCI compliant and SSL encrypted website, all card data entered is processed using safe, industry-standard encryption techniques. This makes sure that the data is secure during transmission and that it cannot be accessed by unauthorized persons. We also take additional security precautions, such as frequent security audits and monitoring, to guard against any potential breaches.
You can be sure that we won’t give anyone, including partners or third-party sellers, access to your card information. We are dedicated to keeping your information private and upholding the strictest security measures on our website.
All orders placed on our website include an obligatory application process with questions and payment information that all customers must complete.
These acts can only be performed by the customer who places the order, or on behalf of the passenger.
Once the complete application and money are received, we accept the offer to process the travel authorization.
We accept the order after we send the email with the granted travel authorization.
By using our processing service, you agree to these Terms & Conditions.
This contract is electronically signed in English or the language chosen when placing the order.
You have the opportunity to withdraw from this contract by notifying us in writing once payment has been made within 30 days from date of purchase.
You have the right to withdraw
If you are dissatisfied with either our goods or the service we provide, you may seek a refund.
You have the right to cancel your contract at any time under the rules of our return policy.
To exercise this right, please email our customer service team at [email protected] and formally inform us in writing that you intend to withdraw from the contract.
The outcome of withdrawal
If you decide to cancel this arrangement, you will be repaid for all payments received.
Your payments will be repaid using the same method of payment that you used to make them in the first place.
All transactions are carried out in US dollars.
Your refund will be issued in US dollars and returned to you within five business days of receiving your written notice to cancel your contract.
Your bank or credit card company may convert the payment to your local currency after you receive it.
You will receive the same amount of USD $ that you were charged in return.
If you paid by credit card, your refund will be issued to the same credit card used in the initial purchase.
There are no refunds available by money order, check, or cash.
There is no fee for requesting a cancellation.
When sending your written request for contract withdrawal to [email protected], please include the following information:
We are a private corporation with no government affiliations or connections. The customs officer at your port of entry has the only and final authority to permit or deny admittance to your country of destination.
By giving us with one or more phone numbers during the application process, you agree to receive phone communication connected to the website’s processing services.
Text messages, customer service calls, prepared and/or artificial voice message calls are all examples of telephone communication.
Your cellular company may charge you extra for calls and messages. We will never sell or otherwise utilize your phone number(s).
The phone number(s) you supply will be used strictly to facilitate the processing request and will be permanently destroyed once no longer required.
We employ a web analytic tool to improve our services, optimize the website, and better understand how visitors interact with our domain.
Such statistics data is regarded as ‘non-identifying,’ and can include browser version, screen resolution, time of visit, referring site, and other general information.
You automatically consent to the collection, processing, and transmission of non-identifying data when you use our website.
We collect identifying information submitted voluntarily by you through the application form on our website.
This information/data is required for us to examine and process your travel authorization (ESTA).
By hitting the appropriate button or putting the appropriate mark on the application form, you consent to data processing.
The information you enter will only be used to complete the trip authorization (ESTA).
Unless otherwise required by law, our organization will not use your data for any other purpose.
Your information will be erased from our database once the service is completed and no longer required for customer support purposes.
Our website is hosted on a major trusted data center in the EU for maximum data security.
If we are unable to process your application for whatever reason, you may resubmit it via a different service provider.
Alternatively, you can go to the relevant government website and apply yourself.
Each government has sole authority to approve or reject any ESTA or E-visa application.
If your application is declined, we recommend contacting the embassy or consulate of the nation you desire to visit for more information about how to apply for a different visitor visa. This procedure may take longer than submitting a standard E-visa application. Extra time should be allocated for any potential delays.
A government may choose to withdraw approval for an Electronic Travel Authorization (E-visa or ESTA) after it has been authorized in rare circumstances.
In some cases, approved authorizations are altered from ‘Approved’ to ‘Not authorized to visit with an E-visa’. Even if your application is approved, you will only be granted permission to travel. It does not ensure admittance into the nation you wish to visit. When you arrive at the point of entry, the Customs and Immigration Officer makes the final decision.
We cannot accept responsibility for any losses suffered if we decide to deny or remove permission for you to enter a country.
We are not accountable for any fees or claims incurred as a result of such a change of status decision.
As a responsible organization, we do everything in our power to guarantee that the information on our website is correct and up to date.
However, certain statements may contain errors, oversights, outdated or missing information, and we do not assume duty for any difficulties or financial losses that may arise as a result.
This applies to both our firm and/or this website, regardless of whether the difficulties are material or immaterial, deriving directly or indirectly from the use or access of the website and the information included within, including technical mistakes or other reasons.
The information we provide is based on publicly available data as well as our firsthand experience with ESTA and E-visas.
The website content, products, and materials are all given on an “as-is” basis with no express or implied warranty or guarantee.
To the maximum extent permissible by law, we disclaim all warranties.
This includes, but is not limited to, implied warranties, fitness for the intended purpose, sale ability and non-infringement.
The company makes no warranty or representation that any of the products, functions, or services available on our website will be uninterrupted or error-free.
We cannot guarantee that any errors will be repaired or that the site and its servers will be free of dangerous components, viruses, or malware.
Our firm makes no claims or warranties about the accuracy, reliability, adequacy, timeliness, correctness, usefulness, or other functionalities of the material on this site.
Some countries do not allow the aforementioned exclusions and limitations, thus some of the above restrictions may not apply to you.
The content on this website is intended to be used for personal, non-commercial purposes only.
Users may download and save content on their own computer as long as they do not modify any trademarks or proprietary notices to copyrights.
The information may not be redistributed, either in its original language or as a translation.
If you were directed to our website from another website, our firm is not responsible for their sites, use, or content. We have no control over them. If you choose to use another provider or third-party site, we recommend that you read their privacy policies and terms and conditions because we cannot be held responsible for their content or services.
We take every precaution to guarantee that any links to third-party sites do not infringe any laws. However, it is neither practicable nor reasonable to expect us to conduct ongoing reviews of such sites. We only link to websites where we have found no evidence of legal infringement.
If we discover any infractions or misconduct, we take prompt action to correct the issue for the protection of our own users.
The content of this website, as well as the site itself, are protected by international copyright law and the copyright laws that apply to each of the firms with whom we do business.
Anyone discovered breaking those copyright laws without our written agreement will face legal action.
This applies to the overall design and content of the site, as well as all elements and files contained within it, such as graphics, text, media files, forms, documents, stored data, page elements, and associated software.
These are all protected by international copyright laws and will always be the property of our organization.
Except with our express written consent, you may not disseminate or commercially exploit the content.
You may not also transmit or keep it on any other website or electronic retrieval system.
Visitors are welcome to contact us by email at [email protected]
Please do not send any documents or passports to us via conventional mail.
You agree that by contacting us via email or through our website, you agree that such communications are legal and lawful.
You expressly authorize us to process the data we receive from you, including the email text and any attachments.
We reserve the right to contact with users solely via email or the website.
If you are unable or unwilling to contact with us by email, it may have an impact on the service we provide and result in the cancellation of your transaction.
If you choose not to contact with us, we cannot be held liable for any lost or deleted application information.
We urge all customers to offer feedback so that we can address any issues and improve our services.
Please email us at [email protected] with the subject line “Feedback” or “Complaint” for prompt consideration and resolution.
We will thoroughly review your comment and answer within two days.
Our Complaint Handling Policy is designed to handle any dissatisfaction with the service provided.
As a firm we are committed to resolve any issues which are regarded to demand a response.
A complaint can be filed in writing to: [email protected] with the subject “COMPLAINT HANDLING POLICY” for immediate attention.
Certain forms of complaints may be regarded as negative feedback and do not necessitate a follow-up response.
We value all input, positive or negative, in order to enhance our services.
However, this Complaint Handling Policy only applies to input that necessitates a response.
Submitting a complaint is free of charge.
All complaints will be addressed the same day and appropriately followed up on.
The complaint will be kept up to date on the status of the case in a courteous manner.
Our goal is to address the issue and come to a solution that is fair for both sides.
If we are unable to address the issue in a fair amount of time, we will seek alternative conflict resolution to negotiate and mediate the matter.
Please add as many facts as possible in your complaint so that we can comprehend your problem and condition.
For reference, any supporting documents may be included.
If you are unsure how to format your complaint, please contact us via email ([email protected]) and describe the problem concisely.
We will do everything possible to resolve the situation.
Please email us at [email protected] with the subject “COMPLAINT HANDLING POLICY” for immediate attention.
We have the right to terminate our service to you at any time for any reason.
This includes ESTA and E-visa application review and processing.
If we withdraw or cancel our service to you, we will also terminate your access to any part of our website, cancel any services, and cancel your personal online registration.
It is the entire responsibility of the user to read and review all of our Terms & Conditions.
We retain the right to amend these Terms and Conditions at any time and for any reason.
This could be due to changes in the law, security concerns, or modifications to the products and services we offer.
Last updated: February 01, 2023
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